US Robotics USR4204 Guide de l'utilisateur télécharger pdf (Page 64)

USR4204 User Guide

Page 64 of 69

2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper

installation, configuration, operation and compatibility with the operating environment in which this product is to

function.

2.4 CUSTOMER must furnish U.S. ROBOTICS or its authorized reseller a dated Proof of Purchase (copy of original,

dated purchase receipt from U.S. ROBOTICS or its authorized reseller) for any warranty claims to be authorized.

3.0 OBTAINING WARRANTY SERVICE:

3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support within the applicable warranty period to obtain

warranty service authorization.

3.2 For information on how to contact U.S. ROBOTICS Technical Support please see the U.S. ROBOTICS corporate

Web site at: www.usr.com

3.3 CUSTOMER should have the following information/items readily available when contacting U.S. ROBOTICS

Technical Support:

Product Model Number

Product Serial Number

Dated Proof of Purchase

CUSTOMER contact name & telephone number

CUSTOMER Computer Operating System version

U.S. ROBOTICS Installation CD-ROM

U.S. ROBOTICS Installation Guide

4.0 WARRANTY REPLACEMENT:

4.1 In the event U.S. ROBOTICS Technical Support determines the product or part has a malfunction or failure

attributable directly to faulty workmanship and/or materials; and the product is within the TWO (2) YEAR warranty

term; the CUSTOMER will include a copy of the dated Proof of Purchase (original purchase receipt from U.S.

ROBOTICS or its authorized reseller) with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER

a Return Material Authorization (RMA) and instructions for the return of the product to the authorized U.S.

ROBOTICS Return Center.

4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS prominently

displayed on the exterior of the return packaging will be returned.

4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorized U.S. ROBOTICS

Return Center; to insure the product or assume the risk of loss or damage which may occur in transit; and to ship

the product in the original packaging.

4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is

received as an authorized return at an authorized U.S. ROBOTICS Return Center.

4.5 Authorized CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number

and Product Serial Number for which the RMA was authorized. The enclosed Proof of Purchase will be inspected for

date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the

returned product or part does not match the CUSTOMER supplied information for which the RMA was issued.

4.6 U.S. ROBOTICS retains the final decision whether products are within warranty conditions. In the event U.S.

ROBOTICS determines that the product is not within warranty conditions, or is without the original packaging and

accessories, CUSTOMER will not be entitled to repair or a refund and the product will be returned to CUSTOMER.

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US Robotics USR4204 Guide de l'utilisateur Page 64