US Robotics USR3500 Guide d'installation Page 36

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Rev 1.1 9/22/14 36
7. Troubleshooting the USR3500
This section of the document describes possible problems that might be encountered
when using the USR3500 and the corresponding solutions.
For additional troubleshooting information, refer to the support page at
http://www.usr.com/support/3500
7.1. No Communications with the USR3500 through
the Serial Port
If the USR3500 does not respond to AT commands through the serial port, refer to the
table below for possible causes and the corresponding solutions.
Table 18. No Communications with the USR3500 Through the Serial Port
If the USR3500
returns
Then ask
Action
Nothing
Is the USR3500 powered correctly?
Make sure that the external power
supply is connected to the USR3500
and provides a voltage within the range
of 4.75V to 32V.
Is the serial cable connected at both sides?
Check the serial cable connection.
Does the serial cable correctly follow the pin
assignments? Refer to the Reference Guide
at http://www.usr.com/support/3500 for more
information about the serial cable pin
assignments.
Connect the cable by following the pin
assignments as given in the Reference
Guide.
Nothing or non-
significant characters
Is the communication program properly
configured on the PC?
Ensure that the settings of the
communication program are compatible
with the settings of the USR3500.
The USR3500 factory settings are:
Data bits = 8
Parity = none
Stop bits = 1
Baud = 115200 bps
Flow control = hardware
Is there another program interfering with the
communication program (i.e. conflict on
communication port access)?
Close the interfering program.
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