US Robotics 3Com Instructions d'exploitation télécharger pdf (Page 37)

R

EGULATORY

I

NFORMATION AND

L

IMITED

W

ARRANTY

34

OBTAINING WARRANTY SERVICE:

Customer must contact a 3Com Corporate

Service Center or an Authorized 3Com

Service Center within the applicable

warranty period to obtain warranty service

authorization. Dated proof of purchase from

3Com or its authorized reseller may be

required. Products returned to 3Com's

Corporate Service Center must be pre-

authorized by 3Com with a Service Return

Order (SRO) number marked on the outside

of the package, and sent prepaid and

packaged appropriately for safe shipment,

and it is recommended that they be insured

or sent by a method that provides for

tracking of the package. The repaired or

replaced item will be shipped to Customer,

at 3Com's expense, not later than thirty (30)

days after 3Com receives the defective

product.

Dead- or Defective-on-Arrival. In the event

a product completely fails to function or

exhibits a defect in materials or

workmanship within the first forty-eight

(48) hours of installation but no later than

thirty (30) days after the date of purchase,

and this is verified by 3Com, it will be

considered dead- or defective-on-arrival

(DOA) and a replacement shall be provided

by advance replacement. The replacement

product will normally be shipped not later

than three (3) business days after 3Com’s

verification of the DOA product, but may

be delayed due to export or import

procedures. When an advance replacement

is provided and Customer fails to return the

original product to 3Com within fifteen (15)

days after shipment of the replacement,

3Com will charge Customer for the

replacement product, at list price.

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